Charlotte’s Best Nanny Agency is an award-winning household staffing agency located in the heart of Charlotte’s historic Dilworth neighborhood. For over a decade, our team has proudly assisted families throughout the Charlotte Metro area and across North Carolina and South Carolina in finding the best household Staff.
As the leading household staffing agency in the Carolinas, we specialize in customized full-time, part-time, long-term, and temporary household placements. Whether you’re searching for a professional family assistant, nanny, household manager, housekeeper, or private chef, we’re here to match your family with top-tier household staff.
Our mission is to simplify the hiring process and save families valuable time. We conduct a thorough, personalized search for each placement, ensuring a perfect match between families and candidates. With a concierge-level approach, we offer expert insight, guidance, and support from start to finish — helping you create lasting, long-term household staffing solutions.
For over a decade, Charlotte’s Best Nanny Agency has been the trusted choice for families seeking experienced, vetted, and reliable household staffing services across the Carolinas.
F.A.Q.
What is a Family Assistant?
Family Assistants take care of both House Management duties and Nanny duties. They care for all aspects of the home as a House Manager would. House management tasks include anticipating the needs of the family’s home, including organizing the home, light tidying, scheduling travel, taking inventory of items and restocking them, grocery shopping, meal prep, running errands, managing calendars, being at the home for routine maintenance appointments and home vendors, and family transportation needs ( i.e. taking children or pets to appointments as needed). Family Assistants also provide childcare to the family’s children regularly, providing comprehensive care to the children.
What is a House Manager?
? ? A House Manager is responsible for handling the daily operations of a house and responding to the homeowner’s needs. House Managers typically supervise and manage daily tasks around the home. These tasks would include things such as setting appointments for home repairs and maintenance, supervising household staff, keeping an inventory of the house and restocking items, organizing tasks, running errands, grocery shopping, watering plants, transporting family members to appointments, managing bills as needed, managing calendars, event planning, scheduling travel, pre and post travel help, taking vehicles in for routine maintenance, and other tasks as needed.
My children go to school for half the day and are at home half the day? What role would I hire for if I needed help with house management in the morning and nanny care in the afternoons?
You would hire a Family Assistant who can help with both House Management tasks and Childcare tasks.
How does Charlotte’s Best Nanny Pre-Screen House Managers and Family Assistants?
Charlotte’s Best Nanny Agency has one of the most comprehensive processes in the Industry and each candidate goes through our 10 step pre-screening process.
At Charlotte’s Best Nanny Agency, we take pride in our thorough and personalized approach to candidate screening. Here’s what families and candidates can expect:
1. Application & Resumé Submission
Every candidate begins by submitting an application and updated resumé.
2. Submit Relevant Documents
Candidates provide all required documentation to move forward in the process.
3. Initial Pre-Screening Call
We conduct a brief phone interview to ensure the candidate meets our agency’s standards and the unique needs of our clients.
4. In-Depth Interview
Qualified candidates are invited to a comprehensive one-on-one interview with a placement specialist. This helps us get to know each candidate’s personality, background, and skill set. (We look for a minimum of 3 years of experience in the industry.)
5. Custom Candidate Profile
We create a personalized profile for each candidate to highlight their qualifications and strengths.
6. Professional Reference Checks
Our in-house team conducts detailed reference checks and prepares a full reference report. Once a family expresses interest in hiring a candidate, they receive this report and are encouraged to connect directly with the candidate’s references.
7. Family Interviews
Candidates participate in virtual and/or in-person interviews with families who are interested in hiring them.
8. Certification Requirements
All candidates must be certified in CPR and First Aid before beginning a position. Many have advanced medical training, such as CNA, RN, EMT, or even retired MD credentials. We provide the candidate’s info on recertification if needed.
9. Transportation & Driving Verification
Reliable, safe transportation is required. We verify each candidate’s driver’s license and driving record during the background check process.
10. Comprehensive Background Check
We run a national background check as close to hiring as possible to ensure the most up-to-date information.
This includes:
- County-by-county criminal checks
- Civil records
- Social Security verification
- National & state driving record checks
- Sex offender registry search
- Security watchlist screening
Optional drug and alcohol screening is available for an additional fee.
House Managers we consider are required to have a college degree or equivalent experience, and to be CPR/First Aid certified.
Optional drug screenings are also available through Lab Corp. for any household requiring a drug screening.
How do I legally pay a House Manager or Family Assistant?
All families are required to pay their House Manager or Family Assistant legally by W-2 payment. We have partnered with GTM Payroll & HR to make setting up legal pay a breeze. For more information on how GTM Payroll & HR can help you set up legal pay visit:
What is the difference between a Nanny and House Manager?
The role of a Nanny is to provide childcare to your children and take care of tasks related to childcare. A House Manager manages and oversees all aspects of your home and property, and meets family needs.
Is a House Manager a Housekeeper?
? ? ?No, a House Manager and Housekeeper are two separate positions. Although your House Manager will help out with light cleaning duties such as laundry, unloading/loading the dishwasher, meal prep, and keeping the house tidy. House Managers do not provide deep cleaning services to your home.
Can I merge positions and have one professional be my House Manager and Nanny?
? ? ?Yes, you can merge these roles into a Family Assistant role. Please understand that one person can only take care of so much throughout the day. So for instance if you have 3 young kids that require full-time care throughout the day and you need Household Management duties taken care of, you probably want to consider hiring two separate people to fill these roles.? However, if you have older kids that are in school during the day and the Family Assistant can take care of House Management responsibilities during the morning ours, and help with childcare in the afternoons (or when the children are out of school) one person can fill a Family Assistant role. Also there is a possibility to have your Nanny’s position evolve into a Family Assistant or House Manager position over time, and as your family’s needs change. Some Nannies are ok evolving into a House Management or Family Assistant role, and other Nannies strictly want to focus on childcare. Just remember that you are hiring an expert, and want to make sure the person your are hiring is well versed in the job you are hiring them for. ?
How do I get started in finding a professional House Manager for my home?
? ? ?All you need to do is fill out the Application below. Once you submit your application, you will be forwarded to PayPal to pay a $350.00 Registration Fee. We will then reach out to you to go over your needs and get the ball rolling on your placement.?
I am a House Manager or Family Assistant and am looking for a new position. How do I apply? Apply for positions at:
Start a Search for a House Manager or Family Assistant Today by Filling out the Following Application.
Charlotte’s Best Nanny Agency
980.292.1045
1244 East Blvd, Suite 2D, Charlotte NC 28203
Proud Members of the and